DBT Bureau
Pune, 29 August 2025
O2 Telefónica Germany will launch its Large Telco Model (LTM) to strengthen the Service Experience Center (SEC) under its “Operations of the Future” program. In partnership with Tech Mahindra, the initiative aims to transform operations across Network, IT, and Customer domains, promoting service centricity, scaling AI, and enhancing automation.
Developed with Tech Mahindra and NVIDIA, the LTM reimagines Network Operations with agent autonomy, enabling automated root-cause analysis, field dispatch optimization, and service experience management through a dynamic view of critical services. This reinforces O2 Telefónica’s focus on customer experience, cost efficiency, and operational excellence.
Tech Mahindra’s Large Telco Model, first announced at NVIDIA GTC in March 2025, has been trained using the NVIDIA AI Enterprise software suite and customized for telecom networks with large network datasets and the latest generative AI and agentic AI frameworks, including NVIDIA NeMo and NVIDIA NIM microservices. It is designed to transform traditional telecom networks into intent-based, fully autonomous ones through the processing of vast structured data (events, alarms, counters), unstructured data (logs, MOPs, SOPs, images, text, marketing), and all relevant network data, for proactive issue resolution and enhanced service quality.
Mircea Anghel, Director of Service Operations, O2 Telefónica in Germany, said – “By empowering our Service Excellence Centres with Telco-centric GenAI, we’re not just automating – we’re fundamentally transforming the way we operate. We are unlocking new capabilities boosting service reliability and increasing efficiency through data-driven decision making and highly automated processes. We’re not only driving higher autonomy in our operations, but we are also elevating customer experience.”
Amol Phadke, Chief Transformation Officer, Tech Mahindra, said, “Autonomous Operations are emerging as a strategic priority for Communication Service Providers. We are looking forward to reaffirming our commitment to O2 Telefónica’s ‘Operations of the Future’ by bringing these Agentic AI capabilities to life. With the development of O2 Telefonica’s LTM, we are leveraging the power of our AI platform and advanced agentic capabilities to deliver real-world solutions that create measurable value.”
“Fully autonomous networks are a critical building block for AI-Native Telcos aiming to deliver seamless customer experiences and extreme operational efficiency,” said Chris Penrose, Global VP for Telco at NVIDIA. “Tech Mahindra’s LTM, built in collaboration with NVIDIA, and optimized for O2 Telefónica, lays the foundation for building and scaling AI agents for Autonomous Networks, helping O2 Telefónica deliver the best network experience to its customers.”
