DBT Bureau
Pune, 16 Feb 2025
HCLTech has been named a Leader in Everest Group’s 2024 B2B Sales Services PEAK Matrix® Assessment. The recognition highlights HCLTech’s comprehensive B2B and B2C sales services, advanced GenAI solutions and its capability to deliver next-gen sales solutions globally.
HCLTech’s B2B and B2C sales services encompass inside sales, account management, contract management, sales enablement and operations, supported by a dedicated team across key regions.
Leveraging robotic process automation, sales chatbots and GenAI-driven tools, HCLTech enhances customer experiences and streamlines sales cycles. The company’s investments in digital sales solutions include a mature analytics engine for real-time insights and predictive analytics.
“HCLTech’s proprietary tools, designed for e-commerce optimization, AI-driven knowledge management, streamlined account management, and mobile sales accessibility, reinforce its industry leadership,” said Divya Baweja, Practice Director, Everest Group. “The company’s strategic partnerships with leading technology providers like Verloop, Kore.ai, Sirionlabs, Workato and Salesforce further strengthen its capabilities in delivering end-to-end sales solutions.”
“HCLTech is committed to transforming B2B sales with innovative, digital solutions,” said Raghu Kidambi, Corporate Vice President and Global Head, Digital Process Operations, HCLTech. “Our integrated platforms, which include GenAI and predictive analytics, optimize sales cycles and enhance customer experiences.”
