DBT Bureau
Pune, 21 Dec 2025
United Rentals, Inc. announced it has scaled enterprise-wide adoption of Manual Assist AI, a web-based application that delivers AI-powered diagnostics and on-demand access to thousands of equipment manufacturer manuals for its service teams. Developed in collaboration with Amazon Web Services (AWS) as part of an ongoing commitment to innovation and AI integration, the solution now supports more than 4,000 monthly users, putting AI-powered insight directly in the hands of technicians to speed repairs, reduce downtime, and keep more equipment working on jobsites.
Built on AWS scalable cloud infrastructure and generative AI services, Manual Assist AI helps service teams quickly locate the correct manuals, summarize service procedures, and identify the most relevant pages for deeper technical detail. The application enables faster, more accurate troubleshooting—both in the shop and in the field.
With a streamlined interface and intuitive search capabilities, Manual Assist AI significantly reduces the time required to find critical information. Technicians gain rapid, on-site access to the guidance they need to diagnose and resolve issues, helping minimize equipment downtime.
“Manual Assist AI helps our service teams get more equipment back into service faster, which directly improves fleet utilization,” said Tony Leopold, Senior Vice President and Chief Technology and Strategy Officer at United Rentals. “This tool reflects our ongoing innovation strategy and our commitment to using generative AI to expand employee capacity and deliver greater value to our customers.”
Manual Assist AI was built using Amazon Web Services cloud capabilities, including Amazon Bedrock and Amazon OpenSearch. “It’s incredibly rewarding to work with United Rentals as they apply AI to enhance the productivity and safety of their employees and the customers they serve,” said Rich Geraffo, Vice President and Managing Director, AWS North America. “Manual Assist AI—and United Rentals’ broader innovation strategy—demonstrates the meaningful impact AI can have across industries.”
