DBT Bureau
Pune, 23 Nov 2025
Coforge Limited reported it has won the 2025 ISG Star of Excellence™ Award, the industry’s premier recognition for technology and business service providers, for consistently demonstrating the highest standards of customer service excellence over the past year, based on direct feedback from enterprise customers.
Coforge received the award in the IT Operations category during the ISG Sourcing Industry Awards Gala Dinner, held on November 19, 2025, at the Fairmont Windsor Park, London. The ceremony concluded the 19th annual ISG Sourcing Industry Conference — EMEA, hosted by Information Services Group (ISG), a leading global technology research and advisory firm.
Now in its eighth year, the ISG Star of Excellence™ Awards program is based on ISG’s continuous Customer Experience (CX) research, which asks enterprises to rate their experiences with hundreds of IT and business services providers across six key dimensions: Collaboration and Transparency; Execution and Delivery; Innovation and Thought Leadership; Governance and Compliance; People and Cultural Fit; and Business Continuity and Flexibility.
John Speight, Executive Director, Coforge said, “We are honoured to receive this recognition from ISG and, most importantly from our client. This award reflects our commitment to excellence in customer experience, our focus on execution, and ability to drive innovation to deliver measurable value. The overall CX score of 90, in conjunction with high ratings in adjacent technologies like cloud computing, application development, maintenance and Enterprise IT Service Management re-enforce our ability to operate at scale at the intersect of domain and technology.”
The winners are chosen from among a group of more than 240 service providers that ISG analyzes and evaluates each year. This year, ISG received feedback from enterprise clients with roles in IT, operations, lines of business, procurement and vendor management and other areas, operating in the Americas, EMEA and Asia Pacific.
ISG recognized three service providers as CX Champions who achieved the highest cumulative CX scores across all regions, industries and technology domains. Additional “Excellence” winners were named in key categories such as ITO services, BPO services, industry-specific services, emerging technology providers and independent software vendors (ISVs), along with regional winners based on geography.
John Boccuzzi, Jr., president of ISG Research, noted that providers value the ISG Star of Excellence™ program as a deep source of actionable insights they can use to continuously improve customer experience.
“The feedback we receive from enterprise clients provides unparalleled visibility into how providers are performing from the customer’s perspective,” said Boccuzzi. “In 2025, we’ve seen continued improvement in customer experience across the board, with many providers investing in AI-driven service delivery, sustainability initiatives and co-innovation to enhance customer satisfaction.”
Namratha Dharshan, ISG Provider LensTM chief business leader, who oversees the ISG Star of Excellence™ program, said providers continue to navigate rising client expectations.
“Enterprises today expect speed transparency and measurable outcomes, particularly as AI and intelligent automation reshape service delivery models,” Dharshan said. “The providers recognized this year are those that are translating innovation into tangible business impact.”
The ISG Star of Excellence™ CX research program scores and ranks providers based on customer survey responses. Ongoing surveys ask enterprises to rate their experiences with hundreds of IT and business services providers across industries, regions and technologies. The research goes beyond general satisfaction to explore, in depth, customer experiences with specific services and solutions offered by providers—research that is tied directly to ISG Provider Lens™ quadrant evaluations.
