DBT Bureau
Pune, 29 August 2025
Fusion CX, a global leader in customer experience (CX) and business process management, has expanded its India presence with a new 350+ seat, 15,260 sq. ft. delivery center in Bengaluru. The facility is designed to support Telecom, High-Tech, Fintech, and Ecommerce programs, reinforcing Fusion CX’s commitment to making India a strategic delivery hub.
Bengaluru, India’s technology capital, provides the perfect ecosystem for this next phase of growth with its strong talent pool, connectivity, and proximity to leading enterprises. The new center enhances Fusion CX’s ability to deliver next-generation services while offering employees a world-class workplace.
Quotes
“Bengaluru is the heart of India’s technology and innovation landscape. This facility focuses on supporting our clients in telecom, fintech, and ecommerce with scalable, high-quality CX in a modern, employee-focused environment.”
— Pankaj Dhanuka, Co-founder, Chairman, Managing Director & CEO, Fusion CX
“Bengaluru will also serve as a hub for our Omind innovation labs, driving AI automation, real-time analytics, and intelligent CX. Here, human expertise and AI come together to deliver smarter, faster, and more impactful solutions.”
— Kishore Saraogi, Co-founder, Managing Director & COO, Fusion CX
Bengaluru Delivery Centre – Highlights
- Scale & Capacity: 352-seat facility across 15,260 sq. ft.
- Programs Supported: Telecom, Ecommerce, Fintech, and Premium Retail
- Workforce: 234+ employees in delivery, training, and management
- Infrastructure: Modern training rooms, meeting spaces, breakout zones, secure server room, lockers, and manager cabins
- Employee-Centric Design: Collaborative spaces and amenities to support career growth
- Operational Backbone: SLA-driven uptime, robust IT support, and secure client asset management
The Bengaluru center consolidates telecom and high-end ecommerce CX operations with Omind innovation labs, blending global scale with India’s tech talent and positioning Fusion CX as a trusted partner worldwide.
