DBT Bureau
Bengaluru, 30 April
Information technology major Wipro on Tuesday said it has won a multi-million-dollar deal from Nokia to overhaul its employee service desk without divulging the financial details of the outsourcing contract.
According to the company, it is mandated to overhaul Nokia’s employee service desk and provide seamless, real-time IT support to a global network of its employees.
Under the programme, the Wipro team will build a bespoke AI-powered, cloud-based solution for Nokia’s workforce comprising of around 86,700 users across 130 countries. The solution aims to enhance the employee experience by providing highly available, modular, secure, and automated service, the company said in the exchange filing.
Designit, a Wipro company specialising in user experience, will conduct user research to ensure personalised assistance is offered to employees at the right time, the company added.
“Generative artificial intelligence is fast becoming a critical component of digital workplace services. Our technology cloud-based expertise, combined with our design-led approach, will provide Nokia employees a highly personalized support, allowing them to better leverage technology and deliver better value to their customers,” Vinay Firake, senior vice president and managing director of Nordics of Wipro said.
Marije van Donk, VP and head of User Experience, at Nokia, said that Nokia is increasing its efforts to elevate and secure user experiences with its information technology services.
“A key pillar is a modernised remote support concept that uses the latest technologies to provide seamless, secure, and efficient support, regardless of location, device, or network. Implementing this concept will empower our users to self-service their issues, give intelligent and contextual guidance, and connect users with experts. We have chosen Wipro as our partner in this transformation journey,” Donk said.
