Athira Sethu
Kochi, 16 September 2024
IT major, Infosys on Monday said it has won a deal from Life Insurance Corporation of India (LIC) to accelerate its transformation initiative, Digital Innovation and Value Enhancement (DIVE). The value of the digital transformation deal was not disclosed by the company.
As part of the collaboration, Infosys will develop a NextGen Digital Platform designed to provide seamless omnichannel engagement and data-driven, hyper-personalised experiences for LIC’s customers, agents, and employees.
The IT major will also deliver comprehensive system integration services, leveraging AI capabilities from Infosys Topaz and DevSecOps solutions through Infosys Cobalt, the company said in a press release.
Infosys will also support the establishment of the necessary infrastructure for this digital transformation and will offer ongoing monitoring and maintenance once the platform is fully operational, the release added.
Commenting on the development, Salil Parekh, CEO & MD of Infosys said, “We aim to equip LIC with a robust digital infrastructure that will deliver superior customer engagement, enhance operational efficiency, and enable rapid market responsiveness. Through this collaboration, we are confident that LIC will be uniquely positioned to offer unparalleled service and value to their stakeholders.”
The NextGen Digital Platform will enable LIC to achieve the objectives of its DIVE initiative by providing cutting-edge digital solutions for customers, intermediaries, and marketing teams, the company said.
The new platform will function as an open system, that will allow quick integration with FinTech firms and Bancassurance partners.
On the collaboration, Siddhartha Mohanty, CEO & MD of LIC, said, “Our collaboration with Infosys marks a significant milestone in our digital transformation journey. It will not only enhance our operational capabilities but also enable us to cater to our vast customer, agent, and employee base with newer, more personalised experiences.”
