DBT Bureau,
Pune, 31 July 2024
Infosys has partnered with TDC Net, a Danish digital infrastructure and connectivity provider, to assist them in transforming from a traditional infrastructure company into a leading customer-centric technology firm. The collaboration aims to modernize TDC Net’s IT infrastructure, enhance their customer experience, and optimize IT and operational service costs.
Through this collaboration, Infosys will standardize and simplify TDC Net’s IT systems by implementing AI-driven hyper-automation while adhering to industry-standard processes. This will enhance business productivity by consolidating TDC Net’s IT systems into fewer platforms.
Campbell Fraser, CTIO of TDC Net, said, “At TDC Net, we are committed to delivering exceptional value to our customers through a transformation of our IT landscape. Our collaboration with Infosys will enable us to leverage industry-standard processes and platforms to create better customer experiences. Infosys’ deep expertise in the telecommunications domain, coupled with their proven capabilities in driving end-to-end transformations, gives us confidence in achieving our goals. This collaboration represents a significant milestone in our journey towards becoming a fully digital and customer-centric technology company.”
Upendra Kohli, Executive Vice President – Communications, Media & Entertainment (Americas & Europe) at Infosys, said, “We are delighted to partner with TDC Net in their journey to become a customer-centric technology company. By putting the customer at the heart of the business, it will enable TDC Net to address the specific needs and wants of their customers. This collaboration exemplifies our commitment to empowering businesses to not only embrace digital transformation but to do so in a way that prioritizes both customer satisfaction and operational efficiency.”
