• Latest
  • Trending
Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI

Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI

13 April 2025
Trump launches crypto venture to fuel 2024 Presidential run

Indian state-owned oil firms cut Russian crude orders

1 August 2025
Boeing reports $22.7 billion in Q2 revenue amid ongoing recovery efforts

Boeing reports $22.7 billion in Q2 revenue amid ongoing recovery efforts

1 August 2025
PwC’s latest M&A technology platform reimagines the way clients do deals

PwC’s latest M&A technology platform reimagines the way clients do deals

1 August 2025
Turn your idea into an App without tech skills

Turn your idea into an App without tech skills

1 August 2025
LTIMindtree and Adobe launch CraftStudio to power smarter marketing

LTIMindtree and Adobe launch CraftStudio to power smarter marketing

31 July 2025
Top 10 Python skills every developer should learn

The building blocks of Python Syntax explained

31 July 2025
Cognizant beats Q2 guidance, announces $2 billion shareholder return plan

Cognizant beats Q2 guidance, announces $2 billion shareholder return plan

31 July 2025
Retailers are not buying Trump’s ‘Eat the Tariffs’ advice

How Trump’s tariffs could impact India’s major industries?

31 July 2025
Paradip Port Authority hits milestone: Handles 41.12 MMT cargo

Data Story: Iron ore vessel numbers remain tepid at Paradip Port

30 July 2025
Why business users are choosing Python over Excel

Why business users are choosing Python over Excel

30 July 2025
Apple to open US Manufacturing Academy in Detroit on August 19 | Company News

Apple to open US Manufacturing Academy in Detroit on August 19 | Company News

30 July 2025
Palo Alto Networks in talks to acquire CyberArk for over $20 billion

Palo Alto Networks in talks to acquire CyberArk for over $20 billion

30 July 2025
Friday, August 1, 2025
  • Login
Data Biz Times
  • Data Story
  • Artificial Intelligence
  • Media Release
  • Technology
  • Business
  • Contact Us
No Result
View All Result
  • Data Story
  • Artificial Intelligence
  • Media Release
  • Technology
  • Business
  • Contact Us
No Result
View All Result
Data Biz Times
No Result
View All Result

Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI

in Media Release
Reading Time: 4 mins read
0
Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI

DBT Bureau

Pune, 13 April 2025

RelatedPosts

LTIMindtree and Adobe launch CraftStudio to power smarter marketing

Apple to open US Manufacturing Academy in Detroit on August 19 | Company News

Avolon orders 90 Airbus aircraft to meet soaring global aviation demand

 Capgemini  announced a strategic agentic AI initiative with Google Cloud to transform customer experience (CX) into a key value driver for clients. Building on its existing partnership, Capgemini will create industry-specific agentic AI solutions designed to handle customer requests across all communication channels (web, social, phone etc.) and improve employee productivity. Underpinned by Google Cloud’s AI technology, Capgemini will develop bespoke solutions designed to enhance customer services with intelligent automation and deep customer insights, enabling organizations to deliver more personalized, efficient, and effective CX to elevate brand perception, increase loyalty, and drive revenue growth. 

A recent report by the Capgemini Research Institute found that although customer service is considered strategically important, less than half of organizations feel prepared to integrate AI and generative AI into the function. Recognized as the Global Industry Solution Partner of the Year 2025 by Google Cloud, Capgemini will combine its deep industry expertise and technical capabilities to develop solutions powered by Google Agentspace and Customer Engagement Suite with Google AI. This will accelerate adoption of secure, trusted agentic AI capabilities that are interoperable with a client’s existing technology infrastructure and can support a variety of industry and regulatory needs. The agentic AI solutions will be designed to significantly optimize business processes and unlock commercial value by enhancing organizations’ own search capabilities, automating complex workflows, as well as understanding and proactively anticipating customer needs.

“Capgemini is entering the next phase of its strategic partnership with Google Cloud and this new collaboration focuses on driving revenue for our clients by elevating customer service to a strategic value driver in industries where CX is paramount,” said Fernando Alvarez, Chief Strategy and Development Officer and Group Executive Board Member at Capgemini. “The customer service function is undergoing a transformative shift as business leaders increasingly recognize its importance in unlocking commercial potential. Agentic systems can play a key role in this, and the future of customer service will require a strategic blend of human and virtual agents, enhanced by generative and agentic AI. By understanding the potential of agentic AI and the business realities of our clients, we’re expertly placed to maximize its value and deliver genuine impact.”

“Businesses require a combination of technical expertise and advanced technology to fully realize the benefits of agentic AI within their current IT infrastructure. Through Agentspace and our new Agent2Agent interoperability protocol, our partnership with Capgemini will provide clients with AI solutions that drive long-term value across industries,” said Kevin Ichhpurani, President, Global Partner Organization, Google Cloud.

Primarily focused on telco, retail, and financial services, the partnership is intended to expand into further industries such as life sciences and utilities, with a goal of accelerating business outcomes by enabling customer services transformation. This includes areas such as:

  • Improving productivity in telco: New solutions to optimize call routing and resolution in contact centers by leveraging conversational AI to improve intent and understanding, increase call containment and assist agents. Organizations can benefit from reduced handling time and improved first-call resolution rates, while human agents are freed-up to focus on higher value tasks. Capgemini’s research finds that around 9 in 10 organizations using gen AI are already seeing improved first contact resolution rates or expecting to see this benefit in the future.1
  • Personalizing CX in retail: AI agents to help better personalize shopping experiences by using AI to analyze customer data and provide tailored product recommendations, promotions, and support interactions across all channels (online, in-store, mobile). 
  • Enhancing security in financial services Using Google Cloud’s AI, financial services clients can improve risk assessment and fraud detection with agents that analyze customer transactions and identify suspicious patterns, improving security and regulatory compliance.

Google Cloud’s new Agent2Agent interoperability protocol will enable AI agents to successfully communicate with one another, safely exchange information, and coordinate actions no matter which platform they are running on or built on top of. As agentic AI becomes more widely adopted, this protocol will ensure agent functionality across diverse and separate data sources and applications.

Google Cloud recognizes Capgemini as a trusted partner for driving clients’ large-scale transformation, with the company winning three Google Cloud Partner of the Year awards in 2025. The awards celebrate Capgemini’s expertise in creating compelling solutions that make an impact for joint clients worldwide:

  • Global Industry Solutions Partner of the Year
  • Global Industry Solutions Partner of the Year for Sustainability
  • Country Partner of the Year in Denmark

Related Posts

LTIMindtree and Adobe launch CraftStudio to power smarter marketing

LTIMindtree and Adobe launch CraftStudio to power smarter marketing

by databiztimes.com
31 July 2025
0

DBT Bureau Pune, 31 July 2025 LTIMindtree has reported the launch of BlueVerse CraftStudio, a next-generation agency that harnesses Adobe’s...

Apple to open US Manufacturing Academy in Detroit on August 19 | Company News

Apple to open US Manufacturing Academy in Detroit on August 19 | Company News

by databiztimes.com
30 July 2025
0

DBT Bureau Pune, 30 July 2025 Apple will open its all-new Apple Manufacturing Academy in Detroit on Tuesday, August 19,...

Avolon orders 90 Airbus aircraft to meet soaring global aviation demand

Avolon orders 90 Airbus aircraft to meet soaring global aviation demand

by databiztimes.com
28 July 2025
0

DBT Bureau Pune, 28 July 2025 Avolon, a leading global aviation finance company, has placed an order for 90 Airbus...

Sonata Software partners with Wharton to advance research in agentic AI | Company News

Sonata Software partners with Wharton to advance research in agentic AI | Company News

by databiztimes.com
27 July 2025
0

DBT Bureau Pune, 27 July 2025 Sonata Software announced its partnership with the Wharton AI & Analytics Initiative (WAIAI) at...

Trump launches crypto venture to fuel 2024 Presidential run
world

Indian state-owned oil firms cut Russian crude orders

by databiztimes.com
1 August 2025
0

Athira Sethu Kochi, 1 August 2025 India is the world's third-largest oil importer. It also purchases more Russian oil transported...

Read moreDetails
Boeing reports $22.7 billion in Q2 revenue amid ongoing recovery efforts
Business

Boeing reports $22.7 billion in Q2 revenue amid ongoing recovery efforts

by databiztimes.com
1 August 2025
0

DBT Bureau Pune, 1 August 2025 The Boeing Company posted second-quarter 2025 revenue of $22.7 billion, with a GAAP loss...

Read moreDetails
PwC’s latest M&A technology platform reimagines the way clients do deals
Technology

PwC’s latest M&A technology platform reimagines the way clients do deals

by databiztimes.com
1 August 2025
0

DBT Bureau Pune, 1 August 2025 PwC and its alliance partner, Harvey, have extended access to their latest co-developed technology,...

Read moreDetails
Turn your idea into an App without tech skills
Blog

Turn your idea into an App without tech skills

by databiztimes.com
1 August 2025
0

Athira Sethu Kochi, 1 August 2025 No-code development is a simple and new means of creating apps, websites, and software,...

Read moreDetails
DBT Bureau

Data Biz Times © 2024. All Rights Reserved.

Navigate Site

  • Media Release
  • Blog
  • Contact Us
  • Privacy Policy

Follow Us

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

No Result
View All Result
  • Media Release
  • Data Story
  • Business
  • Tech
  • Artificial Intelligence

Data Biz Times © 2024. All Rights Reserved.

Are you sure want to unlock this post?
Unlock left : 0
Are you sure want to cancel subscription?