DBT Bureau
Pune, 28 Sep 2024
LTIMindtree, a global technology consulting and digital solutions firm, has enhanced its partnership with Currys, a UK retailer of technology products and services. This collaboration focuses on transforming omni-channel retail customer experiences through the use of Salesforce Service Cloud, Commerce Cloud, and MuleSoft. Their joint efforts were honored with the Salesforce Partner Innovation Award at Dreamforce 2024 in San Francisco, USA.
Key solutions implemented in the transformation include re-platforming of the website to Salesforce Commerce Cloud, the launch of an in-store client app on Experience Cloud, and the implementation of Service Cloud for post-sales support.
Andy Gamble, CIO, Currys, stated, “Our collaboration with LTIMindtree has empowered our teams to deliver exceptional experiences for our colleagues and customers. With our new revolutionized omnichannel platform, we are poised to achieve greater operational efficiencies, provide faster service, and drive innovation for future business growth.”
Srinivas Rao, Executive Vice President and Chief Business Officer, LTIMindtree, said, “Our collaboration with Currys is a testament to LTIMindtree’s capabilities in the retail space. We have successfully delivered a best-in-class omnichannel shopping experience, marking a significant milestone that unlocks new growth opportunities by catering to the unique needs of each customer. We are committed to helping our customers harness digital technologies that drive innovation and productivity”
Since the inception of this partnership in 2021, Currys and LTIMindtree have revamped the retailer’s integrated commerce and support ecosystem. By harnessing the power of the Salesforce platform alongside a broader application landscape, Currys has significantly improved customer experiences, streamlined store operations, and enhanced employee satisfaction. The Salesforce award reflects the collaborative spirit that has been central to the partnership, with continuous innovation addressing current business challenges while laying the groundwork for future capabilities.
